Branding Dictionary: Brand Promise
…pends entirely on whether it is believed and delivered upon. Just like the Brand Essence, you must take particular care to develop a promise that inspires, yet is supportable year after year. The promise should indicate what people can expect to receive from your organization in exchange for their money, partnership, or time. While the brand promise must be crafted, and approved at the most senior level of the organization, it must resonate, and b…